Z-Host Web Hosting Terms and Conditions
You must agree to the following terms and conditions to have your web site
hosted by Z-Host. By placing your order you indicate acceptance of these terms.
Z-Host does not allow storage and/or display of the following material on
its servers. This includes uploading to web sites, or transmitting by any
material (by e-mail, uploading, posting or otherwise).
- Adult Sites:
We prohibit any adult (pornographic) web-sites on our servers, including
pedophile sites, sites linking to pornographic sites (outside links) and
pornographic advertisements on your own site.
- Illegal use:
Z-Host services may not be used for illegal purposes, or in support of illegal
- Copyright or trademark infringement:
Use of the Z-Host service to transmit any material (by e-mail, uploading, posting,
hot linking, directly linking or otherwise) that infringes any copyright,
trademark, patent, trade secret or other proprietary rights of any third party,
including, but not limited to, the unauthorized copying of copyrighted material,
the digitization and distribution of photographs from magazines, books, or other
copyrighted sources, and the unauthorized transmittal of copyrighted software.
- Distribution of Viruses, Spyware, and Malware:
Distributions of software that attempts to and/or causes damage,
harassment, or annoyance to persons, data, and/or computer systems are
Distribution of software that monitors computer or computer user activity
without the computer user\'s knowledge and consent is prohibited.
Spamming (sending unsolicited commercial or bulk emails) using our servers
is strictly not allowed. DO NOT SEND SPAM EMAIL FROM OUR SERVERS.
Sending spam emails which include links to a web site hosted on one of our
servers is also forbidden. We reserve the right to suspend or terminate any site
that is linked to from spam emails.
To protect our servers we may impose limits on the number of emails sent
within a particular time frame from our servers.
Usenet Spamming: We have a zero tolerance policy for the use of our network
for the posting of messages or commercial advertisements, which violate the
rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial
messages that are appropriate under the rules of a newsgroup or mailing list or
that are solicited by the recipients are permitted.
We want to allow our customers to use our servers the best way, but in order
to protect other users, we may, temporarily or not, suspend a shared hosting site
if this site slows down our servers or uses too much server resource. In this case,
we will try to find a solution together with the customer.
You may not use your site to publish material, which Z-Host determines, at
its sole discretion, to be unlawful, indecent or objectionable. For purposes of
this policy, "material" refers to all forms of communications
including narrative descriptions, graphics (including photographs,
illustrations, images, drawings, logos), executable programs, video recordings,
and audio recordings.
You must take reasonable steps to protect the security of our servers. This
includes, but is not limited to:
- keeping all passwords to Z-Host systems secure. You must not reveal
your passwords to third parties.
- ensuring that any scripts that are installed on your site cannot be
exploited to compromise the security or the server.
The following constitute violations of Z-Host terms and conditions:
- Illegal use: Z-Host services may not be used for illegal
purposes, or in support of illegal activities. Z-Host reserves
the right to cooperate with legal authorities and/or injured third parties in
the investigation of any suspected crime or civil wrongdoing.
- Harm to minors: Use of the Z-Host service to harm, or attempt
to harm, minors in any way, including, but not limited to child pornography.
- Threats: Use of the Z-Host service to transmit any material
(by e-mail, uploading, posting or otherwise) that threatens or encourages bodily
harm or destruction of property.
- Harassment: Use of the Z-Host service to transmit any
material (by e-mail, uploading, posting or otherwise) that harasses another.
- Fraudulent activity: Use of the Z-Host service to make fraudulent
offers to sell or buy products, items, or services, or to advance any type of
financial scam such as "pyramid schemes," "ponzi schemes,"
"hyip schemes," and "chain letters."
- Forgery or impersonation: Adding, removing or modifying identifying
network header information in an effort to deceive or mislead is prohibited.
Attempting to impersonate any person by using forged headers or other
identifying information is prohibited.
- Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM): Use
of the Z-Host service to transmit any unsolicited commercial or unsolicited
bulk e-mail is expressly prohibited. Violations of this type will result in the
immediate termination of the offending Z-Host account.
- Unauthorized access: Use of the Z-Host service to access, or to
attempt to access, the accounts of others, or to penetrate, or attempt to
penetrate, security measures of Z-Host's or another entity's computer software
or hardware, electronic communications system, or telecommunications system,
whether or not the intrusion results in the corruption or loss of data, is
expressly prohibited and the offending account is subject to immediate
- Fraudulent links: Use of fraudulent referrers to a site hosted on our
servers is forbidden. This includes, but is not limited to, blog ping backs.
Inappropriate (e.g. off-topic or automated) postings to forums, or other
services containing links to a site hosted on our servers is forbidden.
- Servers and Proxies: Use of server software or scripts which creates a
listening socket on our server is forbidden. Proxies which receive requests over HTTP
and use our network connection to forward the request to another server are not
permitted. This includes, but is not limited to, HTTP proxies.
- File Sharing and Bit Torrents: Use of software and scripts for
"file sharing", "bit torrents" or similar is not allowed
on our servers. This includes sending or receiving files using these
You are responsible for ensuring that any scripts that you install do not
compromise the security of our servers. This includes, but is not limited to:
- ensuring that it is not possible to abuse such scripts to gain access to
the file system of the server.
- ensuring that it is not possible to abuse such scripts to send emails to
- ensuring that you update any installed scripts with the latest releases,
which often contain security fixes.
If a script installed on your site is compromised, we may require a clean
up of your site.
Where we provide an automatic script installer we may update installed
scripts to the latest releases.
We might have, from time to time, to perform maintenance, upgrades or
replacements to our servers. We reserve the right to suspend access to such
server during the required time to do the maintenance, upgrade or exchange the
server, for no more than 4 hours. In this event, the users will be sent an e-
mail at least 24 hours before the due date and time for maintenance.
Z-Host will not be responsible for any damages your business may suffer.
Z-Host makes no warranties of any kind, expressed or implied for services we provide.
Z-Host disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Z-Host, its employees, suppliers, customers or any third party.
You, as a Z-Host customer, are solely responsible for the content stored on
and served by your web site.
BackupsYou are solely responsible for maintaining adequate backups of your content.
We may provide a backup service for your site, however, we do not accept
responsibility for any failure of our backup mechanism. We will restore your
site from backup without charge once each calendar month. If further restorations
are necessary, we may charge a £10 GBP fee for doing so.
Technical SupportZ-Host provides technical support to our customers via a support ticket
system. For shared hosting, Z-Host provides support related to your web site physical functioning.
Z-Host does not offer technical support for application specific issues such as PHP or cgi
programming, html, script installation or any other such issue. There are links
in the members area to other web sites that can help with such issues.
You may purchase additional technical support for issues which are not covered
by our normal support. Our standard technical support rate is £30 GBP per half hour,
paid in advance. For a cost estimate for additional support please create a
support ticket in the members area describing the support you require. If you
purchase additional technical support and our estimate is too low we will stop
work and advise you as soon as possible and provide you with a new estimate. If
our estimate is too high, we will refund any extra amount paid by you.
Standard dedicated server technical support is limited to resolving issues
related to functioning of the server hardware. The customer agrees to provide
any information required to diagnose faults, such as root passwords. We will
on request perform a power-cycle reboot of your dedicated server.
Additional Basic and Advanced management are available for purchase in advance.
These provide additional support for day to day running of your server, and include
the following activities:
- Software, OS and Kernel Updates
- cPanel Updates
- Site Backup Configuration and Restoration
- DNS Configuration
- Software Installations (NetPBM, ImageMagick, GD etc.)
- Perl module installs/updates
- SSL certificate management
For customers who take advantage of the Advanced Management service, we will
undertake any administration tasks on your server as directed, up to 2 hours
per month (doubled to 4 hours for the first month). Unused hours can be carried
over into the next month (but not subsequent months).
We may modify any of these terms and conditions contained, at any time and in
our sole discretion, by posting a change notice or a new agreement on our site.
Your continued participation now, or within thirty (30) days following the
posting notice of any changes in these terms and conditions, will constitute a
binding acceptance by you of such rules, changes or modifications. If any
modification is unacceptable to you, your only recourse is to terminate your
In this case, a pro-rata repayment of web hosting costs will be made.
Uptime GuaranteeWe have an availability guarantee of 99.99% availability per month. If this
is not met, we will, on request, credit your hosting with 1 day for each
hour your site is down, up to a maximum credit of 30 days in any calendar
month. The Uptime Guarantee is only applicable to shared web and SHOUTcast
hosting. It is not applicable to domain name registrations or dedicated
Chargeback and Payment Disputes
All payment disputes must be raised via the support ticket system.
If you dispute a payment through your credit card company, through PayPal
or another financial institution we may immediately suspend or terminate all
services you have purchased from us.
We may levy a charge of £20 GBP per dispute instance, payable before we restore
your services. If we are charged a chargeback settlement fee, or other fee
related to the payment dispute, we may pass this fee onto you.
Termination and Suspension
You may terminate your hosting at any time by advising us via a support
ticket that you wish to do so.
We may suspend any or all of your services where we have reason to suspect
a violation of our terms and conditions whilst we investigate the suspected
violation. We may suspend your services where we have reason to suspect that
a script installed on your site is being abused whilst we investigate the
If we suspect that activities performed by you or a third party on your
hosting account, whether deliberate or not, may compromise the security of
our server or any other server or computer, we may require a clean up to be
A simple clean up will be provided free of charge, resulting in
total loss of existing data on your hosting account. You should then restore
the site from your backups. Depending on the severity, we may agree to
perform a complex clean up (targeting only compromised files), for which
we will charge support at our standard support rate.
If you violate our terms and conditions we may terminate or suspend
(temporarily or indefinitely) any services you have with us. In this case no
refund will be given for any payments that have been, or are made by you to us.
Following a violations of our terms and conditions, we may levy an
investigation charge of £30 GBP per instance.
Cancellation and refund
Z-Host will accept a request to cancel a new web hosting account and give a
full refund to a customer who requests such refund and cancellation
within 30 days of ordering. Renewal payments are not refundable.
Domain name registrations cannot be cancelled and are not refundable.
Dedicated server plans are not refundable.